1. Collection and storage of information
1.1. The Information (which shall also include data) provided by You to Skayle or collected from You by Skayle may consist of “Personally Identifiable Information” and “Non-Personal Information”.
1.3. Such Personally Identifiable Information may be collected in various ways including during the course of You registering as a user on the Website, registering as a merchant/customer on the Website, availing certain services offered on the Website. Such instances include but are not limited to participating in any online survey or contest or otherwise or posting user reviews or otherwise doing any activities on the Website.
1.5. Skayle may also collect information other than Personal Information from You through the Website when You visit and/or use the Website. Such information may be stored in server logs. This Non-Personal Information may include but not limited to Your geographic location, details of Your telecom service provider or internet service provider, the type of browser (Internet Explorer, Firefox, Opera, Google Chrome etc.), the operating system of Your system, device and the Website You last visited before visiting the Website or the duration of Your stay on the Website is also stored in the session along with the date and time of Your access.
1.8. You hereby represent to Skayle that:-
a) The Information You provide from time to time is and shall be authentic, correct, current and updated and You have all the rights, permissions and consents as may be required to provide such Information to Skayle.
b) Your providing the Information to Skayle and Skayle’s consequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders, and decrees.
1.10. Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than the Republic of India but under compliance with applicable laws. We may enter into agreements with third parties (in or outside of India) to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercially reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information/data.
2. Purpose for Collecting, Using, Storing and Processing of information
Our website is hosted on the WordPress platform. WordPress provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through WordPress’s data storage, databases, and the general Wix.com applications. They store your data on secure servers behind a firewall. Skayle collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws (including where the applicable law provides for such collection, usage, storage or processes in accordance with the consent of the user) and shall include the following:
2.1. To facilitate Your use of the Website;
2.2. To respond to Your inquiries or fulfill Your requests for information about the various services offered on the Website;
2.3. To provide You with information about services available on the Website and to send You information, materials, including any email alerts, transactions with us and competitions and promotions that you take part in and offers if any;
2.4. To send You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
2.5. To send You surveys, newsletters, statistics about users, traffic patterns and marketing communications;
2.6. To personalize Your experience on the Website by presenting advertisements, services and offers tailored to Your preferences;
2.7. To help You address Your problems incurred on the Website including addressing any technical problems;
2.8. If You avail of any service from the Website, to complete and fulfill the same.
2.9. To protect the integrity and for the proper administering of the Website;
2.10. To conduct internal reviews and data analysis for the Website;
2.11. To third parties selected by Skayle as part of aggregated and anonymised statistics about users, traffic patterns etc. of the Skayle Website(s);
2.12. To conducting academic research, surveys, analytical studies on various aspects including user behavior, user preferences etc.;
2.13. To respond to legal, judicial, quasi-judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
2.14. To implement information security practices;
2.15. To determine any security breaches, computer contaminant or computer virus;
2.16. To investigate, prevent, or take action regarding illegal activities and suspected fraud,
2.17. To undertake forensics of the concerned computer resource as a part of an investigation or internal audit;
2.18. To process any job application You may submit;
2.19. To trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law that is likely to have an adverse impact on the services provided on any Website or by Skayle; and
2.20. To enable a potential buyer or investor to evaluate the business of Skayle. [Individually and collectively referred to as (“Purposes”)]
You hereby agree and acknowledge that the Information so collected is for a lawful purpose connected with a function or activity of Skayle or any person on its behalf, and the collection of Information is necessary for the Purposes.
3. Sharing and disclosure of your information
3.1. You hereby unconditionally agree and permit that Skayle may transfer, share, disclose or part with all or any of Your Information, within and outside of the Republic of India to third party service providers/ restaurants/partners/body corporates/banks and financial institutions for one or more of the Purposes or as may be required by applicable law.
3.2. When you make a restaurant reservation or execute transaction through our Website, Your Information is provided to Us and to the restaurants with whom You choose to reserve. In order to facilitate Your reservation and order processing, We provide Your information to that restaurant in a similar manner as if You had made a reservation or order directly with the restaurant. If You provide a mobile phone number, restaurants or Skayle may send You text messages regarding Your reservation or order’s delivery status. Some restaurants also require You to provide credit or debit card account information to secure Your reservation. When You make a restaurant reservation or transaction through Our Website and/or make a payment to a restaurant through Our Website, We may also share with the restaurant’s additional information, such as information about Your preferences and history or information that we collect from third-parties.
3.5. We may also share Personally Identifiable Information if We believe it is necessary in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of various terms and conditions or our policies.
3.6. We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial, quasi-judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.
3.7. You further agree that such disclosure, sharing and transfer of Your Personally Identifiable Information and Non-Personal Information shall not cause any wrongful loss to You or to any third party, or any wrongful gain to Us or to any third party.
4. Link to other websites
4.3. When We present Information to our advertisers – to help them understand Our audience and confirm the value of advertising on Our Website – it is usually in the form of aggregated statistics on traffic to various pages within Our site.
5. Communicating with site visitors
We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes, we may contact you via email, telephone, text messages, and postal mail.
6. Third parties
We may disclose Personally Identifiable Information to the following types of third parties for the purposes described in this policy:
1. Service Providers. Sometimes, we share your information with our third-party Service Providers, who help us provide and support our Services. For example, if it is necessary to provide you something you have requested (like enabling a feature such as Social Profiles), then we may share your and/or your Subscribers’ Personally Identifiable Information with a Service Provider for that purpose. Just like with the other third parties we work with, these third-party Service Providers enter into a contract that requires them to use your Personally Identifiable Information only for the provision of services to us and in a manner that is consistent with this policy. Examples of Service Providers include payment processors, hosting services and content delivery services.
7.1 We strive to ensure the security, integrity, and privacy of Your Information and to protect Your Personally Identifiable Information against unauthorized access or unauthorized alteration, disclosure or destruction. We adopt adequate measures to prevent unauthorized access to Your Personally Identifiable Information.
7.2. We reserve the right to conduct a security review at any time to verify Your identity. You agree to provide Us all the information that We request for the security review. If You fail to comply with any security request, We reserve the right terminate Your account with Us and prohibit Your access to the Website.
7.3. We are not liable and cannot be held liable for any breach of security or for any actions of any third parties that receive Your Personally Identifiable Information.
7.4. The trademarks, logos and service marks displayed on the Website (“Marks”) are the property of Skayle or respective third parties. You are not permitted to use the Marks without the prior consent of Skayle or the third party that may own the Marks
7.5. Notwithstanding anything contained in this Policy or elsewhere, We shall not be held responsible for any loss, damage or misuse of Your Personally Identifiable Information, if such loss, damage or misuse is attributable to a Force Majeure Event (as defined below).
7.6. If a security breach causes an unauthorized intrusion into our system that materially affects you or people on your Distribution Lists, then Skayle will notify you as soon as possible and later report the action we took in response.
7.7 We take reasonable and appropriate measures to protect Personally Identifiable Information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction, taking into account the risks involved in the processing and the nature of the Personally Identifiable Information.
A “Force Majeure Event” shall mean any event that is beyond Our reasonable control and shall include, without limitation, sabotage, fire, flood, explosion, acts of God, civil commotion, strikes or industrial action of any kind, riots, insurrection, war, acts of government, computer hacking, unauthorised access to computer data and storage device, computer crashes, breach of security and encryption, etc.
8. Control over information
In accordance with the French Data Protection Laws and the European General Data Protection Regulation 2016/679 (GDPR), you have a right of access, correction, and removal of your personal data which you may exercise by clicking here. Your requests will be processed within 30 days. We may require that your request is accompanied by a photocopy of proof of identity or authority.
9. Accuracy and Retention of Data
We do our best to keep your data accurate and up to date, to the extent that you provide us with the information we need to do so. If your data changes (for example, if you have a new email address), then you are responsible for notifying us of those changes. Upon request, we will provide you with information about whether we hold, or process on behalf of a third party, any of your Personally Identifiable Information. We will retain your information for as long as your account is active or as long as needed to provide you with our Services. We may also retain and use your information in order to comply with our legal obligations, resolve disputes, prevent abuse, and enforce our Agreements.
When we have no ongoing legitimate business need to process your Personal Information, we will either delete or anonymize it or, if this is not possible (for example, because your Personal Information has been stored in backup archives), then we will securely store your Personal Information and isolate it from any further processing until deletion is possible
You agree and acknowledge that You are providing your Information out of your free will. You have an option not to provide or permit Skayle to collect Your Personally Identifiable Information or later on withdraw Your consent with respect to such Personally Identifiable Information so provided herein by sending an email to the grievance officer or such other electronic address as may be notified to You.
12. Data Protection Officer
Any complaints, abuse or concerns with regards to content and or comment or breach of these terms shall be immediately informed to the designated data protection officer through email at support@Skayle.com
13. Questions & Concerns
If you have any questions or comments, or if you have a concern about the way in which we have handled any privacy matter, please use our contact form to send us a message. You may also contact us by postal mail or email at:
Mobikon Asia Pte. Ltd.
Attn. Privacy Officer
#138 Robinson Road,
Suite 29-04, Oxley Tower